Payment: 

Taxes: 

           Illinois sales tax of 6.5% is charged for all purchases billed to an Illinois address.

Shipping:

           All orders are immediately processed and usually shipped the next business day.  However, all orders are to be shipped within 6 business days.

           We will ship only to United States and Military Post Office (APO/FPO) addresses, using the United States Postal Service (USPS) First Class Mail and Priority Mail.  A flat shipping fee is charged, regardless of order size.  

           Shipping Charges  

                      1st Class Mail: $5.50   

                      Priority Mail:  $7.80 

                      APO/FPO Addresses:  $7.50 

Note: Shipping charges will increase effective May 12, 2008

                      1st Class Mail: $5.75   

                      Priority Mail:  $8.00 

                      APO/FPO Addresses:  $8.70

Back orders:  

           We do not process back orders.  You will be refunded for any items that may be out of stock. However, we can contact you when the item is available.

Insurance:  

           We do not offer shipping insurance.  However, we guarantee that your item will arrive safely.  If for some reason the order is damaged, we will gladly replace it.  Damaged merchandise must be returned to us within 10 business days.  If an order is lost, we will gladly replace it - confirmation that the order was never received will be confirmed only after 30 business days.

Guarantee:

           We guarantee that our merchandise is free of manufacturing defects.  Please do not hesitate to contact us about any problem you may have with our products.  Customer Satisfaction has been the backbone of our success.

Return Policy:

           We will replace the product(s) or issue refunds if the product is delivered to you under one of these conditions:

           Wrong Product

                      If you receive the wrong item due to our shipping mistake, please notify us immediately.  Upon return, it will be replaced or refunded.

           Defective Item

                      If you received a defective product, please notify us immediately.  Upon return, we'll ship out the replacement right away if defective item is confirmed.